# Hard Reset

## Step by step instructions

Below you’ll find a the steps for hard resetting your Kids Buddy Watch in case you need to do troubleshooting or diagnostics.

### Step 1

Prepare your sim card pin tool, also known as the "Mystery Tool".

### Step 2

Locate the small circle just right next to the charging port.

### Step 3

Press the small circle beside the charging port using your sim card pin tool for 5 seconds.

<figure><img src="/files/mSdkkUuuH3bBV2wtYbGS" alt=""><figcaption></figcaption></figure>

### Step 4

After you're done, it will hard reset. The watch will turn off then turn on.

### Step 5

You're done! Your device has been hard reset.

{% hint style="success" %} <mark style="color:green;">**Pro Tip:**</mark> It also works as a quick way to shut down your watch if you need to.
{% endhint %}


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