My Buddy ShopContactOnboardingGet a Quote

🛄How to Insert or Change the SIM Card in Your Buddy Watch or Buddy Secure

This documentation is only applicable for BYO Sim Plan

Please Note: Adult Watch needs to be switched off before inserting the SIM card

Video Instruction

Follow these step-by-step instructions to insert or change the SIM card in your Buddy Watch or Buddy Secure:

Step by Step Instructions

Step 1: Gather Tools

  • Use the screwdriver and SIM tray opening tool included with your device.

Step 2: Remove the Screw

  • Locate the small screw on the side of the watch.

  • Use the screwdriver to gently undo the screw and set it aside. You can use the SIM tray to hold the screw so you don't lose it. (There are two spare screws included if needed.)

Instructions from the link below

⛔Turn Off

Step 3: Open the SIM Tray

  • Insert the SIM tray opening tool into the slot under the SIM tray.

  • Gently use the tool as leverage to pry the SIM tray open.

Pro Tip: Place the screws and cover inside the tracker box so you wouldn’t lose them as they are tiny screws.

Step 4: Remove the Existing SIM Card (if applicable)

  • If there’s a pre-installed SIM card, carefully remove it. There may be a small glue strip holding it in place.

Step 5: Insert the New SIM Card

  • Take your 4G nano SIM card and position it correctly in the SIM tray.

  • The bottom part of the SIM should sit flush with the tray, and the folded corner should be on the right-hand side when facing the tray.

Step 6: Reinsert the SIM Tray

  • Slide the SIM tray back into the watch. It should go in smoothly without resistance.

Not to Worry: View the step number 7 and it will explain.

Step 7: Secure the SIM Tray

  • Insert the screw back into place using the screwdriver.

  • Important: Do not over-tighten the screw. It should be snug but not too tight, just enough to hold the SIM tray securely.

Please Note: You will feel or hear a small click once it’s securely in place.

Step 8: Verify SIM Card Compatibility

  • Ensure you are using a 4G nano SIM card for the watch. Other SIM card sizes or types won’t work.

Please Note:

  1. Make sure you have obtained the correct 4G NANO sim card.

  2. SIM card has to be activated

  3. SIM card needs data (at least 75 MB per month)

  4. SIM card has SMS receiving and sending capability

  5. SIM card has voice calling and receiving ability

And that’s it! Your SIM card is now installed or replaced. Your Buddy Watch or Buddy Secure is ready to go.

Enjoy your day!

Please Note: Do not over tighten the screws as the cover may split. Let us know if you accidentally broke or lost the cover.

⚡Turn On👴Setup Adult Watch

Troubleshooting

If you don’t see the mobile signal or see the exclamation mark on the screen, then you are either in a low reception area or SIM card is not inserted correctly.

To test, walk outside the house to see if signal appears before re-adjusting the SIM card.

PreviousSetup New Buddy WatchNextCharging Your Buddy Secure & Buddy Watch: A Step-by-Step Guide

Last updated

Was this helpful?