📍Location Update

On-demand instant location update

Buddy GPS trackers report their location back to the TrackMap App automatically with the set update frequency. But in an emergency situation you don’t have time to wait for the next update, simply force a location update and the device will keep uploading updating it’s location every 20-30 seconds for the next 3 minutes.

Step by step instructions

Below you’ll find the steps for instant location update from your Buddy Tracker.

Important: In emergency situation, this feature is very useful when you need to quickly locate the Buddy Tracker without having to wait for the automatic location update (Default is 180 seconds or 3 minutes).

Step 1

Click on the info icon ℹ️ next to the device you need to locate.

Please Note: Make sure your Buddy Tracker is turned on and has mobile or WiFi reception.

Step 2

Click Locate button.

Step 3

Device has now activated the instant location update feature and will activate the satellite seeking function and once it has positioned itself then it will send the reply back to the Track Map

Click DONE.

Please Note: Location update usually takes around 5 – 20 seconds depending on the GPS and mobile network signal. Sometimes refreshing the Track Map page in your browser or My Buddy Gard APP at the top left corner helps as well if it doesn’t seem to update the position.

Troubleshooting Tips

Device currently not online error, try to SEND again.

Other things to try:

1. Try to call the Buddy Tracker number to make sure that the Buddy Tracker is turned on

2. Device might not have GPS signal (E.g inside multi floor building)

3. Buddy Tracker might not have mobile data signal but still might have enough reception to SEND VIA SMS and the Track Map will send a text message to your Buddy Tracker asking for it’s location.

Send via SMS

My Buddy Gard Track Map will always try to send the most of the commands via DATA channel to save on your SMS credits but if the data network is weak or not available, then the Track Map will offer to SEND by SMS which works well in low reception areas.

Please Note: Sending a command by SMS will use one SMS credit from your account.