My Buddy Gard
My Buddy ShopContactOnboardingGet a Quote
  • ๐Ÿ‘‹Introduction
  • Buddy Trackers
    • โŒšSetup New Buddy Watch
      • ๐Ÿ›„How to Insert or Change the SIM Card in Your Buddy Watch or Buddy Secure
      • ๐Ÿ”ŒCharging Your Buddy Secure & Buddy Watch: A Step-by-Step Guide
      • โ›”How to Turn Off Your Buddy Watch or Buddy Secure
      • โšกHow to Turn On Your Buddy Watch or Buddy Secure
      • ๐Ÿ“TrackMap
        • ๐Ÿ”‘Login
        • โŒšRegister Device
      • โ˜Ž๏ธCalls and Contacts
        • ๐Ÿ“žHow to Make a Phone Call from Your Buddy Watch or Buddy Secure
        • ๐Ÿ“’Add Contacts
      • ๐Ÿ†˜SOS
        • #๏ธโƒฃSetup SOS Number
        • โš ๏ธSOS Alerts
        • ๐Ÿ‘ฎPlace SOS Call
      • ๐Ÿ”‹Battery Life
        • ๐Ÿ”…How to Change the Screen Brightness on Your Buddy Watch or Buddy Secure
        • ๐Ÿ’คHow to Change the Sleep Timer on Your Buddy Watch or Buddy Secure
        • ๐Ÿ”ŠHow to Change the Volume Settings on Your Buddy Watch or Buddy Secure
      • โš™๏ธSettings
        • ๐Ÿ’ฌHow to Change the Language on Your Buddy Watch or Buddy Secure
        • โฑ๏ธWatch Face
        • ๐ŸŽ™๏ธHow to Change the Audio Profile on Your Buddy Watch or Buddy Secure
        • ๐ŸŒŠHow to Clean Your Buddy Secure/Buddy Watch Charging Port
        • ๐ŸHow to Add Click Sounds to Your Buddy Watch or Buddy Secure
        • ๐ŸŒŠHow to Expel Water from Your Buddy Watch or Buddy Secure
        • ๐Ÿ“…How to Change the Date and Time Settings on Your Buddy Watch or Buddy Secure
        • ๐Ÿ”ฎHow to Change the Menu Launcher Style on Your Buddy Watch or Buddy Secure
        • โŒšHow to Set Up a Screen Lock on Your Buddy Watch or Buddy Secure
        • ๐Ÿ€How to Select a Wallpaper on Your Buddy Watch or Buddy Secure
      • ๐Ÿ“ทCamera
      • ๐Ÿ’“Heart Rate Monitor
      • ๐Ÿ”How to Reboot Your Buddy Watch or Buddy Secure
      • ๐Ÿคธโ€โ™‚๏ธHow to Activate the Fall Setting on Your Buddy Watch or Buddy Secure
    • ๐Ÿ‘ดSetup Adult Watch
      • ๐Ÿ›„Inserting Sim
      • ๐Ÿ”ŒCharging
      • โ›”Turn Off
      • โšกTurn On
      • ๐Ÿ“TrackMap
        • ๐Ÿ”‘Login
        • โŒšRegister Device
      • โ˜Ž๏ธCalls and Contacts
        • ๐ŸŽ™๏ธAuto Answer
        • ๐Ÿ“žPlace Calls
        • ๐Ÿ“’Add Contacts
      • ๐Ÿ†˜SOS
        • #๏ธโƒฃSetup SOS Number
        • โš ๏ธSOS Alerts
        • ๐Ÿ‘ฎPlace SOS Call
      • ๐Ÿ“ถWiFi Connect
      • ๐Ÿ”‹Battery Life
        • ๐Ÿ”…How to Change the Screen Brightness on Your Buddy Watch or Buddy Secure
        • ๐Ÿ’คHow to Change the Sleep Timer on Your Buddy Watch or Buddy Secure
        • ๐Ÿ”ŠVolume
      • โš™๏ธSettings
        • ๐Ÿ“…Date Format
        • ๐Ÿ•’Time Format
        • ๐Ÿ’ฌLanguage
        • โฑ๏ธWatch Face
        • ๐ŸŽ›๏ธDevice IMEI
      • ๐Ÿ“ทCamera
      • ๐ŸAppCode QR
      • ๐Ÿ’“Heart Rate Monitor
      • ๐Ÿ”Restarting
      • ๐Ÿ›‘Hard Reset
      • ๐Ÿคธโ€โ™‚๏ธFall Detection
      • ๐ŸฉบDiagnostics
    • ๐Ÿ‘ถSetup Kids Watch
      • ๐Ÿ›„Inserting Sim
      • ๐Ÿ”ŒCharging
      • โ›”Turn Off
      • โšกTurn On
      • ๐Ÿ“TrackMap
        • ๐Ÿ”‘Login
        • โŒšRegister Kids Buddy
      • โ˜Ž๏ธCalls and Contacts
        • ๐Ÿ“žPlace Calls
        • ๐Ÿ“’Add Contacts
      • ๐Ÿ†˜SOS
        • #๏ธโƒฃSetup SOS Number
        • โš ๏ธSOS Alerts
        • ๐Ÿ‘ฎPlace SOS Call
      • ๐Ÿ“ถWiFi Connect
      • ๐Ÿ”‹Battery Life
        • ๐Ÿ”…Screen Brightness
        • ๐Ÿ’คSleep Timer
        • ๐Ÿ”ŠVolume
        • ๐ŸŽ›๏ธSound Mode
      • โณTime and Date
        • ๐Ÿ“…Date Format
        • ๐Ÿ•’Time Format
      • ๐Ÿ”Restarting
      • ๐Ÿ›‘Hard Reset
    • ๐Ÿ•ณ๏ธSetup Buddy Pendant
      • ๐Ÿ›„Inserting Sim
      • ๐Ÿ”ŒCharging
      • โ›”Turn Off
      • โšกTurn On
      • ๐Ÿ“ฟLanyard
      • ๐Ÿ“TrackMap
        • ๐Ÿ”‘Login
        • โฒ๏ธRegister Buddy Pendant
      • โ˜Ž๏ธCalls and Contacts
        • ๐Ÿ“žCalls
        • ๐Ÿ“’Contacts
      • ๐Ÿ†˜SOS
        • #๏ธโƒฃSetup SOS Number
        • โš ๏ธSOS Alerts
        • ๐Ÿ‘ฎPlace SOS Call
      • ๐Ÿ“ถWiFi Connect
      • ๐Ÿ”‹Battery Life
        • โ˜๏ธUpload Frequency
      • ๐Ÿ”Restarting
    • ๐ŸถSetup Pet Buddy
      • ๐Ÿ›„Inserting Sim
      • ๐Ÿ”ŒCharging
      • โ›”Turn Off
      • โšกTurn On
      • ๐Ÿ“TrackMap
        • ๐Ÿ”‘Login
        • ๐Ÿˆโ€โฌ›Register Pet Buddy
      • โ˜Ž๏ธCalls and Contacts
        • ๐Ÿ“žCalls
        • ๐Ÿ“’Contacts
      • ๐Ÿ†˜SOS
        • #๏ธโƒฃSetup SOS Number
        • โš ๏ธSOS Alerts
        • ๐Ÿ‘ฎPlace SOS Call
      • ๐Ÿ“ถWiFi Connect
      • ๐Ÿ”‹Battery Life
        • โ˜๏ธUpload Frequency
      • ๐Ÿ”Restarting
    • ๐Ÿš—Setup Car & Asset Buddy
      • ๐Ÿš˜Coming Soon
      • ๐Ÿ“TrackMap
        • ๐Ÿ”‘Login
        • ๐Ÿš˜Register Car Buddy
  • TrackMap
    • TRACKMAP ACCESS
    • ๐Ÿ› ๏ธSetup TrackMap
      • ๐Ÿ”‘Login
      • ๐Ÿ“ฑRegister Device
      • ๐Ÿ†˜SOS
        • โš ๏ธSOS Alerts
        • #๏ธโƒฃSetup SOS Number
      • ๐Ÿ“’Add Contacts
      • ๐Ÿ”‹Battery Life
        • โ˜๏ธUpload Frequency
      • ๐Ÿ—บ๏ธGeofence
        • โš™๏ธSetup Geofence
        • ๐Ÿ“Rules and Triggers
      • ๐Ÿ“Location Update
      • โš ๏ธAlerts
      • ๐Ÿ‘‚Listen-in
  • BYO
    • ๐Ÿ“ณChoosing Sim
Powered by GitBook
On this page
  • Step by step instructions
  • Step 1
  • Step 2
  • Step 3
  • Troubleshooting Tips
  • Send via SMS

Was this helpful?

  1. TrackMap
  2. Setup TrackMap

Location Update

On-demand instant location update

Buddy GPS trackers report their location back to the TrackMap App automatically with the set update frequency. But in an emergency situation you donโ€™t have time to wait for the next update, simply force a location update and the device will keep uploading updating itโ€™s location every 20-30 seconds for the next 3 minutes.

Step by step instructions

Below youโ€™ll find the steps for instant location update from your Buddy Tracker.

Important: In emergency situation, this feature is very useful when you need to quickly locate the Buddy Tracker without having to wait for the automatic location update (Default is 180 seconds or 3 minutes).

Step 1

Click on the info icon โ„น๏ธ next to the device you need to locate.

Please Note: Make sure your Buddy Tracker is turned on and has mobile or WiFi reception.

Step 2

Click Locate button.

Step 3

Device has now activated the instant location update feature and will activate the satellite seeking function and once it has positioned itself then it will send the reply back to the Track Map

Click DONE.

Please Note: Location update usually takes around 5 โ€“ 20 seconds depending on the GPS and mobile network signal. Sometimes refreshing the Track Map page in your browser or My Buddy Gard APP at the top left corner helps as well if it doesnโ€™t seem to update the position.

Troubleshooting Tips

Device currently not online error, try to SEND again.

Other things to try:

  1. Try to call the Buddy Tracker number to make sure that the Buddy Tracker is turned on

  2. Device might not have GPS signal (E.g inside multi floor building)

  3. Buddy Tracker might not have mobile data signal but still might have enough reception to SEND VIA SMS and the Track Map will send a text message to your Buddy Tracker asking for itโ€™s location.

Send via SMS

My Buddy Gard Track Map will always try to send the most of the commands via DATA channel to save on your SMS credits but if the data network is weak or not available, then the Track Map will offer to SEND by SMS which works well in low reception areas.

Please Note: Sending a command by SMS will use one SMS credit from your account.

PreviousRules and TriggersNextAlerts

Last updated 2 years ago

Was this helpful?

๐Ÿ› ๏ธ
๐Ÿ“